Jili Wen Privacy Policy — How We Handle Your Personal Data

1Introduction

This Privacy Policy applies to all services offered by Jili Wen through the website jiliwen.click and any related mobile interface. It covers how we handle the personal data of every registered player, prospective player, and visitor to our platform.

When you register an account, deposit funds, place bets, or simply browse Jili Wen, certain information is collected about you and your activity. This policy explains what that information is, how it's used, who it may be shared with, how long it's kept, and what rights you have over it.

By using the Jili Wen platform, you acknowledge that you have read and understood this Privacy Policy. If you have questions that aren't answered here, you can reach our Data Protection Officer through the contact details in Section 12.

2Data We Collect

Jili Wen collects personal data in two ways: information you provide directly, and information collected automatically through your use of the platform.

Information you provide directly:

• Full legal name and date of birth (required for registration and identity verification)
• Philippine mobile number (used for account verification and OTP security)
• Email address, if provided (used for account communications and optional marketing)
• Government-issued ID details when requested for Know Your Customer (KYC) verification
• Payment method information — GCash number, Maya account, bank account details — sufficient to process deposits and withdrawals
• Profile preferences and responsible gaming settings you configure in your account
• Communication records: messages sent to Jili Wen customer support via live chat or email

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, browser version
• Session timestamps, login and logout times
• Pages visited and features used within the platform
• Betting and gaming activity: games played, bets placed, amounts wagered, outcomes
• Deposit and withdrawal transaction records
• Referral activity (if you participate in the Jili Wen Refer a Friend programme)
• Cookies and similar tracking technologies (described in Section 8)

3Why We Collect It

Jili Wen uses the personal data we collect for the following specific purposes:

• Account management: Creating and maintaining your player account, processing registration, verifying your identity, and managing your account settings.
• Transaction processing: Handling deposits via GCash, Maya, bank transfers, and cards; processing withdrawal requests to your verified payment method; maintaining accurate financial records.
• Identity verification (KYC/AML): Confirming your identity and age in compliance with anti-money laundering regulations and our responsible gaming obligations. This includes verifying that you are who you say you are and that funds deposited originate from legitimate sources.
• Platform operation and security: Detecting and preventing fraud, account takeover, bonus abuse, multiple-account creation, and other forms of policy violation. Monitoring for suspicious betting patterns that may indicate match-fixing or other illegal activity.
• Customer support: Responding to your queries, complaints, and requests. Maintaining a record of support interactions so that our team has context when you return with follow-up questions.
• Responsible gaming: Monitoring your gaming activity to identify patterns that may indicate problem gambling. Enforcing deposit limits, self-exclusion requests, and other responsible gaming tools you have activated.
• Product improvement: Analysing aggregated, anonymised usage data to understand how players use the platform and to guide decisions about new features, game additions, and interface improvements.
• Marketing communications (opt-in only): Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive marketing communications. You can opt out at any time through your account settings or by contacting support.
• Legal compliance: Retaining records as required by Philippine law, responding to lawful requests from regulatory bodies and law enforcement, and meeting our obligations as a licensed operator.

4Legal Basis for Processing

Under Republic Act 10173 and its implementing rules, Jili Wen processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to deliver the services you signed up for — running your account, processing your transactions, and providing customer support.
• Legal obligation: Processing required to comply with Philippine law, including KYC and anti-money laundering requirements, tax record-keeping, and responses to lawful regulatory requests.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and product improvement — where those interests do not override your privacy rights.
• Consent: Processing for optional purposes where you have given explicit permission — primarily marketing communications. You may withdraw this consent at any time.

5Data Sharing with Third Parties

Jili Wen does not sell your personal data to third parties. We share your information only in the following limited circumstances, and only to the extent necessary:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and card payment gateways receive transaction data necessary to process your deposits and withdrawals. Each of these providers has their own privacy policy governing their use of your data.
• Identity verification services: When KYC verification is required, we may share your identification documents with certified third-party identity verification providers who process and authenticate them on our behalf. These providers are contractually bound to handle your data securely and solely for the purpose of verification.
• Game providers: JILI and other game providers whose titles are available on the Jili Wen platform receive technical session data necessary to deliver and record game outcomes. They do not receive your identity or financial data.
• Regulatory authorities: We disclose account and transaction information when required by Philippine regulatory bodies, law enforcement agencies, or court orders. We will inform you of such a request unless prohibited from doing so by law.
• Fraud prevention networks: We participate in industry fraud prevention networks that allow platforms to share flagged account information to protect the broader gaming ecosystem from organised fraud. Information shared is limited to account identifiers and fraud flags — not full personal profiles.
• Business transfers: In the event of a merger, acquisition, or restructuring of the Jili Wen business, your personal data may be transferred as part of the transaction. You will be notified of any such change and of any material impact on how your data is handled.

6How Long We Keep Your Data

Jili Wen retains personal data only for as long as is necessary for the purposes described in this policy, or as required by Philippine law.

• Active account data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering record-keeping requirements under Philippine law.
• Transaction records: Deposit and withdrawal records are retained for a minimum of five years from the date of the transaction.
• KYC and identity documents: Retained for the duration of the account and for five years after closure.
• Support communications: Chat logs and email records are retained for up to two years from the date of the interaction, unless the matter is subject to ongoing investigation or legal proceedings.
• Marketing consent records: Records of your opt-in consent for marketing are retained for the duration of your account and for one year after you withdraw consent, to document compliance.
• Technical and behavioural logs: Aggregated, anonymised technical data used for product analytics may be retained indefinitely. Identifiable technical logs (IP addresses, session logs) are deleted or anonymised within 12 months.

When the retention period expires, your data is securely deleted or anonymised so that it can no longer be linked back to you.

7How We Secure Your Data

Data security at Jili Wen is a technical and operational priority, not an afterthought. The following measures are in place to protect your personal information:

• SSL/TLS encryption: All data transmitted between your device and the Jili Wen platform is encrypted using Transport Layer Security. The padlock icon in your browser confirms this connection is secure.
• Encrypted data storage: Sensitive personal data — including identity document data and financial information — is stored in encrypted form in our databases. Even in the unlikely event of a database breach, this data cannot be read without the encryption keys.
• Access controls: Access to personal data within Jili Wen is restricted to staff members with a specific operational need. Role-based access controls ensure that customer support agents, for example, cannot access financial processing systems.
• Two-factor authentication: OTP-based verification is required for account login and for sensitive operations such as withdrawal requests and password changes. This protects your account even if your password is compromised.
• Regular security audits: The Jili Wen platform undergoes periodic security reviews and penetration testing to identify and address vulnerabilities before they can be exploited.
• Staff training: All staff with access to personal data receive training on data protection obligations and the proper handling of player information.

In the event of a personal data breach that is likely to result in risk to your rights and freedoms, Jili Wen will notify you and the National Privacy Commission of the Philippines within 72 hours of becoming aware of the breach, in accordance with RA 10173.

8Cookies & Tracking Technologies

The Jili Wen platform uses cookies and similar technologies to provide a functional, secure, and personalised experience. Here's what we use and why:

• Essential cookies: These are strictly necessary for the platform to function. They manage your login session, remember your account settings, and ensure that your in-progress game sessions are maintained. You cannot opt out of essential cookies without also being unable to use the platform.
• Security cookies: Used to detect and prevent suspicious login attempts, fraud, and bot activity. These are tied to your device and session to distinguish legitimate users from automated systems.
• Analytics cookies: We use anonymised analytics to understand how players navigate the platform — which pages are visited most, where players tend to exit, and how game categories perform. This data is aggregated and cannot be linked back to individual players. You can opt out of analytics cookies through the cookie preference centre in your account settings.
• Preference cookies: These remember your settings — such as your preferred language, notification preferences, and responsible gaming configurations — so you don't have to re-enter them each session.

Jili Wen does not use third-party advertising cookies or allow external ad networks to place tracking cookies on the platform. Your browsing behaviour on our platform is not shared with advertisers.

Most modern mobile browsers allow you to manage or delete cookies through your device settings. Note that disabling essential cookies will prevent you from logging in to your Jili Wen account.

9Your Rights as a Data Subject

Under RA 10173, you have the following rights with respect to the personal data that Jili Wen holds about you. You can exercise any of these rights by contacting our Data Protection Officer using the details in Section 12.

10Children's Privacy

The Jili Wen platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from any person under the age of 18. Our registration process requires verification of age, and accounts found to belong to minors are immediately closed.

If a parent or guardian becomes aware that a minor has created a Jili Wen account or provided us with personal data without proper consent, please contact our Data Protection Officer immediately using the contact details in Section 12. We will delete the relevant data and close the account promptly.

11Changes to This Privacy Policy

Jili Wen may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will notify you via the mobile number or email address registered to your account at least 14 days before the changes take effect.

The date at the top of this policy indicates when it was last updated. We encourage you to review this page periodically to stay informed about how Jili Wen handles your personal data.

Continued use of the platform after the effective date of any updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with the changes, you may close your account by contacting support before the effective date.

12Contact & Data Protection Officer

Jili Wen has appointed a Data Protection Officer (DPO) responsible for overseeing our compliance with RA 10173 and this Privacy Policy. If you have questions about this policy, want to exercise your data rights, or wish to report a data protection concern, you can reach our DPO through the following channels:

• Email: support@jiliwen.click — use the subject line "Privacy / Data Request"
• Live Chat: Available through the support chat in your logged-in account dashboard
• FAQ: General questions are also addressed on our FAQ page

If you believe that Jili Wen has not adequately addressed your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).